Coverage depends on the service selected and the declared value of the shipment. Contact us before shipping for details.
Filing a damage claim
- Inspect upon delivery. Check the package immediately and note any damage on the delivery receipt.
- Report within 24 hours. Contact us within 24 hours of delivery.
- Submit documentation within 48 hours. Provide photos, the invoice and a description of the damage.
- Claim review. Our team reviews your claim within 5–7 business days.
- Resolution. Approved claims are settled according to the coverage of the service selected.
Required documentation
- Tracking number and shipping label
- Original receipt or invoice showing value
- Clear photos of damaged items and packaging
- Detailed written description of the damage
- Signed delivery receipt with damage notes
Important timeframes
- 24 hoursReport damage from delivery
- 48 hoursSubmit all required documentation
- 5–7 business daysClaim review and processing